Past Policies and Procedures Projects

• Privacy Information Acts: Generated the Case Study on the business implications of pending and existing Privacy Information Acts for the Long-Term Care Health industry in Canada. Created IT Policies and Procedures covering Security, Anti-Virus, Storage and Backup, and, Internet and Email usage, in compliance with Federal and Provincial Information Acts.

• Enterprise Content Management: Evaluated, selected and managed the implementation of a Web-Based Document Management System and initiated policies and procedures for content management.

• Corporate Email Standardization: Project Managed the Standardization of Corporate Email systems for 1800 users and 200+ locations across Canada and the US.

• Centralized IT Helpdesk Department: Created the Business Case for a centralized IT Helpdesk department. Hired staff and implemented Remedy's Magic Service Desk web-based application. Developed and issued IT Helpdesk related Policies and Procedures.